Legal
Terms of Service
These terms apply when you book a chauffeur or limousine service with Skyline Limos Pty Ltd (ABN 22 546 368 176), referred to below as "we", "us" or "Skyline Limos". By making a booking you agree to them. Please read them alongside our Cancellation & Refund Policy and Privacy Policy, which form part of these terms.
1. Bookings and quotes
Prices shown on the website are calculated from the pickup and drop-off addresses you enter, using distance and estimated travel time. A price becomes a fixed fare once you complete your booking and we confirm it.
A booking is only confirmed when you receive a confirmation email quoting a reference beginning with SL-. Until then we have not accepted the booking. Very occasionally we may be unable to accept one — for example if no vehicle is available at that time — and in that case we will tell you promptly and charge you nothing.
Distance and duration estimates come from mapping data and are estimates only. Traffic, roadworks, weather and route changes requested by you can all affect actual travel time.
2. What the fare includes
Your fixed fare includes the vehicle and chauffeur for the journey booked, GST, tolls, and airport parking where applicable. It also includes the complimentary waiting time set out in our Cancellation & Refund Policy.
Additional charges may apply only where:
- you ask for extra stops, a materially different route, or a longer duration than booked;
- waiting extends beyond the complimentary period;
- the vehicle requires specialist cleaning after the journey (see clause 6).
We will tell you before any additional charge is applied wherever it is practical to do so.
3. Payment
You can pay online by card at the time of booking, or in person to your chauffeur. Card payments are processed by Stripe; we never receive or store your card details.
For rides paid in person, payment is due at the end of the journey. A tax invoice showing GST and our ABN is emailed to you once the ride is completed.
4. Changes and cancellations
Cancellation charges, waiting time, change requests and refunds are all governed by our Cancellation & Refund Policy. In short: cancel free of charge more than 1 hour before pickup.
5. Passengers, luggage and child restraints
Each vehicle class has a stated maximum number of passengers, and we cannot carry more than that number — it is a legal and safety limit, not a guideline. Please book a vehicle that fits your whole party and their luggage. If your group or luggage exceeds the capacity of the vehicle booked, we may be unable to carry you and the booking may be treated as a no-show.
Children must travel in an approved child restraint appropriate to their age and size, as required by Australian road rules. Tell us when booking if you need a child seat so we can fit a suitable one. We cannot carry an unrestrained child, and if you arrive with a child for whom no suitable restraint has been arranged we may be unable to complete the journey.
Luggage is carried at your own risk. Please do not leave valuables, passports or electronics in the vehicle — we cannot accept responsibility for items left behind, though we will always make reasonable efforts to return them.
6. Conduct in the vehicle
Seatbelts must be worn at all times. Smoking and vaping are not permitted in any of our vehicles.
Your chauffeur may refuse to start or may end a journey if a passenger behaves in a way that is unsafe, abusive, or unlawful, or is so intoxicated as to present a risk. In that situation the full fare remains payable.
If a passenger soils a vehicle so that it requires specialist cleaning and the vehicle must be taken out of service, we may charge the reasonable cost of that cleaning. We will provide evidence of the cost before charging it.
7. Delays and events outside our control
We plan routes and pickup times with sensible margins, and for airport pickups we track your flight. However we are not liable for delays caused by traffic, accidents, weather, road closures, flight changes, industrial action or other events outside our reasonable control.
If you have a time-critical connection, please tell us when booking so we can advise a suitable pickup time. We strongly recommend allowing more time than the minimum for flights and other fixed departures.
8. Vehicles
Vehicle models shown on our website and in the booking flow indicate the class of vehicle you are booking. We describe them as "or similar" because the exact make, model, colour and year supplied may vary. We will always provide a vehicle of the class you booked or better, at no extra cost to you.
9. Our liability
We provide our services with due care and skill, and we carry the insurances required for commercial passenger transport.
Except for liability that cannot be excluded by law, our liability arising from a booking is limited to the amount of the fare for that booking. We are not liable for indirect or consequential losses such as missed flights, missed meetings, lost profits or lost opportunities.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where the law gives you a guarantee that cannot be excluded, and we fail to meet it, you retain all rights the law gives you — including to a refund, a replacement service, or compensation for reasonably foreseeable loss.
10. Accounts
You do not need an account to book. If you create one, keep your password confidential and tell us promptly if you believe it has been compromised. You are responsible for bookings made through your account. We may suspend an account that is being used fraudulently or abusively.
11. Website use
You may use this website to browse our services, obtain quotes and make bookings. Please do not attempt to interfere with the site, gain unauthorised access to it, or use automated systems to extract data from it. Content on the site, including text, images and branding, belongs to us or our licensors.
12. Complaints
If something goes wrong, tell us — we would much rather hear about it and fix it. Call 0406 981 551 or email skylinelimos1@gmail.com, quoting your SL- booking reference. We aim to acknowledge complaints within two business days.
13. Changes to these terms
We may update these terms from time to time. The version published when you make your booking is the version that applies to it, so changes never apply retrospectively to a booking already confirmed.
14. Governing law
These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction over any dispute.
15. Contact
Skyline Limos Pty Ltd
ABN 22 546 368 176
Phone: 0406 981 551
Email: skylinelimos1@gmail.com