Legal
Privacy Policy
Skyline Limos Pty Ltd (ABN 22 546 368 176) provides chauffeur and limousine services in Australia. This policy explains what personal information we collect when you use skylinelimos.com.au, why we collect it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We only collect what we need to carry out a booking. When you request a quote or make a booking we collect:
- Your contact details — name, email address and phone number.
- Trip details — pickup address, drop-off address, date and time of travel, vehicle class, and the number of hours for hourly hire.
- Flight number — only for airport pickups, so we can track your flight and adjust for delays.
- Any notes you give us — for example child seat requirements or special instructions.
If you create an account, we also store a securely hashed version of your password and a history of your bookings. If you send us an enquiry through the website, we collect the name, email, phone number and message you provide.
You can browse the site and get a full price quote without giving us any contact details.
What we don't collect
We never see or store your card details. When you choose to pay online you are taken to a payment page hosted by Stripe, our payment provider. Your card number, expiry and security code are entered on Stripe's systems, not ours. We receive only a payment reference and whether the payment succeeded, so we can confirm your booking and issue a refund if one is due.
We do not collect information about your race, religion, health, politics or any other sensitive category, and we do not build advertising profiles.
Why we use it
- To quote, confirm and carry out your booking.
- To send booking confirmations, driver details and tax invoices.
- To allocate a chauffeur — your name, phone number and trip details are given to the driver assigned to you.
- To take payment and issue refunds.
- To respond to your enquiries.
- To meet our tax and record-keeping obligations.
We do not send marketing emails or SMS unless you ask us to, and we never sell or rent your personal information to anyone.
Who we share it with
We share personal information only with the service providers we need to operate, and only what each one requires:
- Your chauffeur — your name, contact number and trip details.
- Google Maps Platform — the pickup and drop-off addresses you type are sent to Google to provide address suggestions and to calculate the distance and duration used for your fixed price. Google's handling of this is governed by the Google Privacy Policy.
- Stripe — to process card payments and refunds, governed by the Stripe Privacy Policy.
- Our email provider — to deliver confirmations, invoices and password reset messages.
- Our SMS provider — where SMS notifications are used, to deliver messages about your ride.
We may also disclose information where we are required to by law, or where necessary to protect the safety of a passenger or driver.
Some of these providers may store or process data on servers outside Australia. By using the site you consent to that overseas disclosure for these purposes.
Cookies
We use a single essential cookie, skyline.sid, which keeps you signed in to your account
and keeps the admin area secure. It contains no personal information — only a random session
identifier — and it is deleted when your session ends.
We do not currently use advertising or third-party tracking cookies. If that changes, we will update this policy and ask for your consent where the law requires it.
How we protect it
- The whole site is served over encrypted HTTPS.
- Account passwords are stored using one-way bcrypt hashing, so they cannot be read — not even by us.
- Password reset links are single-use and expire after 60 minutes.
- Card data never touches our servers.
- Access to booking records is limited to staff who need it to run the service.
No system can be guaranteed completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
How long we keep it
We keep booking and invoice records for at least five years, as required for Australian tax records. Account details are kept while your account is open. Website enquiries are kept only as long as needed to deal with them.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account. Email skylinelimos1@gmail.com or call 0406 981 551 and we will respond within a reasonable time. We may need to verify your identity first.
Note that we may need to retain booking and invoice records even after an account is closed, to meet our tax obligations.
Complaints
If you think we have mishandled your personal information, contact us first using the details above so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Children
Our service is intended for adults making travel arrangements. We do not knowingly collect personal information directly from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed, and the current version always applies to bookings made from that date.
Contact us
Skyline Limos Pty Ltd
ABN 22 546 368 176
Phone: 0406 981 551
Email: skylinelimos1@gmail.com